Privacy Policy
Privacy Policy
1. Introduction
At Iconique Tours – Sri Lanka, we are committed to protecting the privacy and personal information of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or communicate with us.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
We may collect the following information:
Personal Information
- Full name
- Nationality
- Date of birth
- Passport details (when required for bookings)
- Contact number
- Email address
- Residential address
- Emergency contact information
Travel Information
- Flight details
- Accommodation preferences
- Travel itineraries
- Special dietary requirements
- Accessibility requirements
Payment Information
- Billing address
- Payment details required for processing reservations
- Transaction records
Website Information
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and analytics information
3. How We Use Your Information
We use your information to:
- Process tour reservations and travel bookings.
- Arrange transportation, accommodation, excursions, and related services.
- Communicate booking confirmations and travel updates.
- Respond to inquiries and customer service requests.
- Process payments and refunds.
- Meet legal and regulatory obligations.
- Improve our products, services, and customer experience.
- Send promotional materials, newsletters, and special offers (with your consent where required).
4. Sharing of Information
We may share your information with:
- Hotels and accommodation providers.
- Transportation providers.
- Tour guides and excursion operators.
- Government authorities when legally required.
- Payment processing providers.
- Business partners involved in delivering travel services.
We do not sell, rent, or trade personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as necessary to:
- Provide travel services.
- Fulfill contractual obligations.
- Comply with legal and regulatory requirements.
- Resolve disputes and enforce agreements.
When information is no longer required, it will be securely deleted or anonymized.
7. Cookies and Website Tracking
Our website may use cookies and similar technologies to:
- Improve website functionality.
- Analyze website traffic and performance.
- Remember user preferences.
- Enhance user experience.
Users may disable cookies through their browser settings; however, some website features may not function properly.
8. International Data Transfers
As an international travel company, personal information may be transferred to suppliers and service providers located in different countries for the purpose of fulfilling travel arrangements.
We take reasonable steps to ensure that such transfers are conducted securely and in compliance with applicable data protection laws.
9. Your Rights
Subject to applicable laws, you may have the right to:
- Access your personal information.
- Request correction of inaccurate information.
- Request deletion of personal information.
- Withdraw consent for marketing communications.
- Object to certain processing activities.
- Request a copy of your personal data.
Requests may be submitted using the contact details provided below.
10. Children’s Privacy
Our services are not intended for children under the age of 18 without the involvement of a parent or legal guardian. We do not knowingly collect personal information from children without appropriate consent.
11. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of those external websites.
12. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be published on our website and will become effective immediately upon posting.
13. Contact Information
For questions regarding this Privacy Policy or the handling of your personal information, please contact:
Iconique Tours – Sri Lanka
Address: 109/1, Divulpitiya, Boralesgamuwa, Sri Lanka.
Phone/WhatsApp: +94 78 359 5856
Email: [email protected]
Website: www.iconiquetours.com
By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
